Muhammad Ridho Hafidz
System & Cloud Engineer
Jakarta, Indonesia
Professional Summary
Cloud Engineer with 4+ years of experience designing, deploying, and operating cloud infrastructure across GCP, AWS, and private clouds. Hands-on expertise in Kubernetes, Linux administration, OpenStack, Proxmox, and containerized environments.
Proven track record in driving operational reliability and efficiency through DevOps automation (Ansible, Terraform, Bash, Python, CI/CD) and observability solutions (Prometheus, Grafana, ELK Stack).
Technical Skills
Soft Skills:
Problem Solving, Communication, Teamwork
Operating Systems:
CentOS, Debian, Ubuntu, Rocky Linux, Red Hat Enterprise Linux (RHEL), Windows Server 2022
System Administration:
Linux Administration, Windows Administration
Programming & Scripting:
Python, Bash
Virtualization:
Proxmox VE, OpenStack, VMware vSphere
Backup Solutions:
Proxmox Backup Server, Veeam Backup, Acronis
Networking:
VyOS, OPNsense, MikroTik, IPsec, VPN Server
Cloud Platforms:
Google Cloud Platform (GCP), AWS, Azure, Oracle Cloud Infrastructure, OpenStack
Containers & Orchestration:
Kubernetes, K3s, kubeadm, Rancher Kubernetes Engine (RKE), Docker
Web Hosting:
Plesk, cPanel
Email Servers:
Postfix, SpamAssassin, Dovecot, iRedMail, Zimbra
DNS Servers:
PowerDNS, PowerGSLB
Web Servers & Load Balancers:
Nginx, Nginx Load Balancer, Apache, IIS, HAProxy
Database Administration:
SQL Server Replication, SQL Server High Availability, MySQL Replication, PostgreSQL
Source Code Management:
GitLab, GitHub
CI/CD & Automation:
Jenkins, Ansible
Infrastructure as Code:
Terraform, Ansible
GitOps:
Kustomize, Helm
Image Registry:
Harbor, Docker Registry
Monitoring & Observability:
Nagios, Prometheus, Grafana, VictoriaMetrics, Telegraf, Elasticsearch, Logstash, Kibana, Wazuh, Filebeat, Auditbeat, Metricbeat, Zabbix, Uptime Kuma
ITSM & Collaboration:
Jira Service Management, OpsGenie, OSTicket
Databases:
MySQL, PostgreSQL, Microsoft SQL Server
Work Experience
PT. Biznet Gio Nusantara
Cloud Engineer
- Handle on-call incident response using Jira Service Management across multiple customer infrastructures.
- Design and implement cloud infrastructure (Neo Virtual Compute, Neo Metal, Gio Enterprise Public & Private Cloud).
- Manage cloud environments on Google Cloud Platform (GCP) and AWS connectivity (Direct Connect).
- Administer Linux/Windows servers, virtualization platforms (Proxmox, VMware, OpenStack), and Kubernetes clusters.
- Configure and manage network appliances (Fortigate, FortiWeb, OPNsense, VyOS).
- Maintain hosting & mail servers (Postfix, Zimbra, iRedMail, Plesk, cPanel).
- Implement monitoring & alerting systems (Prometheus, Grafana, Nagios, VictoriaMetrics, Telegraf).
- Develop internal tools (Python, Django) for centralized monitoring and alert integration (Uptime Kuma, Zabbix, Acronis).
- Build automation tools including Telegram bot for operational efficiency.
- Manage backup solutions (Acronis, Veeam, Proxmox Backup Server).
- Collaborate cross-team and mentor junior engineers.
- Produce monthly infrastructure reports and support continuous improvement initiatives.
Managed Services Engineer
- Supported 24/7 infrastructure operations with on-call rotation (OpsGenie).
- Implemented and managed customer infrastructure across compute, network, and cloud platforms.
- Administered Linux/Windows servers, virtualization (Proxmox, VMware, OpenStack), and Kubernetes.
- Managed network devices (Fortigate, FortiWeb, OPNsense, VyOS).
- Maintained hosting and mail services (Postfix, Zimbra, iRedMail, Plesk, cPanel).
- Implemented monitoring & logging systems (ELK, Grafana, Prometheus).
- Developed internal tools using Python (API integration & automation).
- Managed backup solutions (Acronis, Veeam, Proxmox Backup Server).
- Handled incident escalation and cross-team coordination (OSTicket).
- Conducted R&D for infrastructure, DevOps, and security improvements.
Pusat Ilmu Komputer Universitas Indonesia (Pusilkom UI)
Infrastructure Engineer
- Managed and maintained network servers, storage systems, and supporting infrastructure tools.
- Installed, configured, and supported communication networks to ensure performance, security, and reliability.
- Administered data center operations, including server maintenance and backup management.
- Monitored system performance and resolved hardware and software issues to maintain high availability.
- Performed website server maintenance and coordinated hardware and software upgrades.
- Provided recommendations for infrastructure improvements and system planning initiatives.
- Supported the implementation and integration of IT infrastructure solutions.
PT. Lumbung Riang Communication
Network Technical Support Intern
- Installed, maintained, and supported computer networks, desktop systems, and Wi-Fi hotspot services.
- Provided technical support and helpdesk services for Indosat KPPTI and Indosat M2 environments.
Education
Sekolah Tinggi Teknologi Terpadu Nurul Fikri
Bachelor's Degree in Information Technology
Undergraduate Thesis: Implementation of Continuous Integration and Continuous Deployment (CI/CD) for Web Application Development in a Kubernetes Environment using Rancher Kubernetes Engine.
Certifications
Cloud Tech Fundamentals – Acronis
Cloud Tech Professional EDR – Acronis
Cloud Tech Professional Advanced Backup – Acronis
cPanel & WHM System Administrator I Certification Exam – cPanel
cPanel Professional Certification Exam (CPP) – cPanel
Plesk Obsidian Associate – Plesk University
Plesk Obsidian Professional – Plesk University
AWS Academy Graduate – AWS Academy Cloud Architecting – AWS
AWS Academy Graduate – AWS Academy Cloud Foundations – AWS
ZStack Cloud Computing Technician (ZCCT) – ZStack International
ZStack Cloud Computing Consultant (ZCCC) – ZStack International
Cyber Security Foundation Professional Certificate (CSFPC) – Certiprof
Red Hat System Administration I (RH124) – Red Hat
Red Hat OpenStack Administration I: Core Operations – Red Hat
MikroTik Certified Network Associate (MTCNA) – MikroTik
ICSI | Certified Network Security Specialist (CNSS) – DefensityOne
NSE 2 Network Security Associate – Fortinet
NSE 1 Network Security Associate – Fortinet
NolSatu Academy | DevOps – NolSatu
Honors and Awards
1st Winner, Mathematics Competition for Vocational High Schools
Won 1st place in a mathematics competition for vocational high schools across DKI Jakarta, Banten, and West Java.